Privacy Policy

UAE Compliant – Federal Decree-Law No. 45 of 2021 (PDPL)

Effective Date: 02 Feb 2022
Last Updated: 02 Jul 2025

DPLAST (“we,” “us,” or “our”) operates www.dplastuae.com (the “Website”). This Privacy Policy explains how we collect, use, store and protect your personal data in compliance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”).
By using our Website or services, you consent to the collection and use of your personal data as described in this Privacy Policy.

1. DATA CONTROLLER INFORMATION

Company Name: DPLAST Manufacturing LLC
Trade License Number: DPLAST Manufacturing LLC
Location: KEZAD, Abu Dhabi, United Arab Emirates
Email: info@dplastuae.com
Phone: +971 2 645 2459
Governing Law: United Arab Emirates

2. PERSONAL DATA WE COLLECT

We collect the following categories of personal data:
Ā 
2.1 Information You Provide Directly
ā€¢ Contact Information: Name, email address, phone number, company name
ā€¢ Quote Requests: Product specifications, quantity requirements, delivery location
ā€¢ Business Information: Company details, VAT/Tax registration number (if applicable)
ā€¢ Communication Records: Email correspondence, phone call notes, meeting records
Ā 
2.2 Information Collected Automatically
ā€¢ Technical Data: IP address, browser type, device information, operating system
ā€¢ Usage Data: Pages visited, time spent on pages, click patterns, referral sources
ā€¢ Cookies and Tracking: See our Cookie Policy for details

3. HOW WE USE YOUR PERSONAL DATA

We process your personal data for the following purposes:

ā€¢ Quote Processing:Ā  To respond to quote requests and provide pricing information
ā€¢ Customer Service:Ā  To answer inquiries, provide technical support and resolve issues
ā€¢ Order Fulfillment:Ā  To process orders, arrange delivery and provide after-sales service
ā€¢ Marketing Communications:Ā  To send product updates, industry news and promotional offers (with your consent)
ā€¢ Website Improvement:Ā  To analyse usage patterns and improve user experience
ā€¢ Legal Compliance:Ā  To comply with UAE legal obligations and regulatory requirements
ā€¢ Business Operations:Ā  To maintain records for accounting, quality control and business management

4. LEGAL BASIS FOR PROCESSING

Under UAE PDPL, we process your personal data based on:
Ā 
ā€¢ Consent: You have given explicit consent for specific purposes (e.g., marketing communications)
ā€¢ Contract Performance: Processing is necessary to fulfill our contractual obligations to you
ā€¢ Legitimate Interest: Processing is necessary for our legitimate business interests (e.g., customer relationship management, business development)
ā€¢ Legal Obligation: Processing is required to comply with UAE legal and regulatory requirements

5. DATA SHARING AND DISCLOSURE

We may share your personal data with:

5.1 Service Providers
ā€¢ Logistics Partners: For product delivery and shipping
ā€¢ IT Service Providers: For website hosting, data storage and technical support
ā€¢ Payment Processors: For secure payment processing (if applicable)
ā€¢ Marketing Platforms: For email marketing and CRM services

5.2 Legal Requirements
We may disclose your personal data when required by:
ā€¢ UAE government authorities

6. CROSS-BORDER DATA TRANSFERS

Your personal data may be transferred outside the UAE to countries that may not provide the same level of data protection. We ensure adequate protection through:

  • Standard Contractual Clauses: With data processors and service providers
  • Adequacy Decisions: Transferring data to countries deemed adequate by UAE Data Office
  • Your Explicit Consent: Where required for specific transfers

Countries we may transfer data to include: Saudi Arabia, Qatar, Kuwait, Bahrain, Oman (GCC), United States (cloud hosting providers), European Union (marketing platforms).

7. DATA RETENTION

We retain your personal data for:
ā€¢ Quote Requests: 2 years from last contact
ā€¢ Customer Records: 7 years after last transaction (UAE commercial law requirement)
ā€¢ Marketing Lists: Until you withdraw consent
ā€¢ Technical Data: 12 months from collection
ā€¢ Legal Requirements: As required by UAE law
After the retention period expires, we securely delete or anonymize your personal data

8. DATA SECURITY

We implement appropriate technical and organizational measures to protect your personal data:
ā€¢ Encryption: SSL/TLS encryption for data transmission
ā€¢ Access Controls: Role-based access to personal data
ā€¢ Secure Storage: Password-protected databases and encrypted backups
ā€¢ Employee Training: Regular data protection training for staff
ā€¢ Incident Response: Procedures for detecting and responding to data breaches

9. YOUR RIGHTS UNDER UAE PDPL

You have the following rights:
9.1 Right to Access
Request a copy of your personal data we hold

9.2 Right to Rectification
Correct inaccurate or incomplete personal data

9.3 Right to Erasure
Request deletion of your personal data (subject to legal retention requirements)

9.4 Right to Restrict Processing
Limit how we use your personal data

9.5 Right to Data Portability
Receive your personal data in a machine-readable format

9.6 Right to Object
Object to processing based on legitimate interests or for direct marketing

9.7 Right to Withdraw Consent
Withdraw consent at any time where processing is based on consent

9.8 Right to Lodge Complaint
File a complaint with the UAE Data Office if you believe your rights have been violated
To exercise your rights, contact us at: info@dplastuae.com or +971 2 645 2459

10. DATA BREACH NOTIFICATION

In the event of a data breach that poses a risk to your rights and freedoms, we will:

  • Notify the UAE Data Office within [72 hours / timeframe specified by regulations]
  • Notify affected individuals without undue delay
  • Provide information about the breach, potential consequences and remedial measures
11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.

12. CHILDREN'S PRIVACY

Our Website and services are not directed at children under 18 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or prominent website notice.

14. CONTACT US

For questions about this Privacy Policy or to exercise your rights:

15. UAE DATA OFFICE

If you wish to lodge a complaint or have concerns about how we handle your personal data:

  • UAE Data Office
  • Website: [UAE Data Office website – to be confirmed when available]
  • Email: [Contact details to be confirmed by UAE Data Office]