Terms & Conditions

UAE Commercial Law Compliant

Effective Date: 02 Feb 2022
Last Updated: 02 Jul 2025

These Terms and Conditions (“Terms”) govern your use of www.dplastuae.com (the “Website”) and the purchase of products from DPLAST Manufacturing LLC (“DPLAST,” “we,” “us,” or “our”). By accessing or using the Website, you agree to be bound by these Terms.

1. COMPANY INFORMATION

Company Name: DPLAST Manufacturing LLC
Trade License Number: DPLAST Manufacturing LLC
Location: KEZAD, Abu Dhabi, United Arab Emirates
Email: info@dplastuae.com
Phone: +971 2 645 2459
Governing Law: United Arab Emirates

2. Definitions
  • “Customer” or “You” means the individual or entity accessing or using the Website or purchasing products
  • “Products” means agricultural plastics, pest control equipment and other items sold by DPLAST
  • “Order” means a request to purchase Products submitted through the Website or other channels
  • “Quote” means a non-binding price estimate provided by DPLAST
  • “Contract” means a binding agreement formed when DPLAST accepts your Order
3. WEBSITE USE
3.1 Permitted Use
  • You may use the Website for lawful purposes only, including:
  • Viewing product information
  • Requesting quotes
  • Placing orders
  • Contacting us for inquiries
3.2 Prohibited Use

You must not:

  • Use the Website for any unlawful purpose
  • Attempt to gain unauthorized access to any part of the Website
  • Upload or transmit viruses, malware, or harmful code
  • Interfere with or disrupt the Website’s operation
  • Copy, reproduce, or redistribute Website content without permission
  • Use automated systems (bots, scrapers) to access the Website
4. PRODUCT INFORMATION
4.1 Product Descriptions

We make reasonable efforts to ensure product information is accurate. However:

  • Product specifications may change without notice
  • Images are for illustration purposes and may not represent exact products
  • Dimensions and weights are approximate
  • Colours may vary from screen display
4.2 Product Availability
  • Product availability is subject to stock levels
  • We reserve the right to discontinue products at any time
  • Minimum order quantities may apply for certain products
5. QUOTES AND PRICING
5.1 Quote Requests
  • Quotes are provided for informational purposes only
  • Quotes are valid for [30 days] unless otherwise stated
  • Quotes are non-binding until confirmed by written Order acceptance
  • Custom product specifications may affect pricing
5.2 Pricing
  • All prices are in AED (UAE Dirhams) unless otherwise stated
  • Prices exclude VAT unless explicitly stated as VAT-inclusive
  • Prices exclude shipping and delivery unless specified
  • We reserve the right to change prices without prior notice
  • Price errors: We reserve the right to correct pricing errors and cancel affected orders
6. ORDERS AND ACCEPTANCE
6.1 Order Placement
  • Quotes are provided for informational purposes only
  • Quotes are valid for [30 days] unless otherwise stated
  • Quotes are non-binding until confirmed by written Order acceptance
  • Custom product specifications may affect pricing
6.2 Order Acceptance
  • Quotes are provided for informational purposes only
  • Quotes are valid for [30 days] unless otherwise stated
  • Quotes are non-binding until confirmed by written Order acceptance
  • Custom product specifications may affect pricing
6.3 Order Cancellation by DPLAST

We may cancel Orders if:

  • Products are unavailable
  • Pricing errors occur
  • Customer information is incomplete or inaccurate
  • Payment is not received
  • We suspect fraudulent activity
7. PAYMENT TERMS
7.1 Payment Methods

We accept:

  • Bank transfer
  • Cheque (for UAE customers)
  • [Other payment methods as applicable]
7.2 Payment Terms
  • Payment terms are specified in Order confirmation
  • Standard terms: [e.g., 50% deposit, 50% on delivery / Net 30 days]
  • Late payments may incur interest charges at [rate]% per month
  • We reserve the right to suspend deliveries for overdue accounts
7.3 VAT
  • UAE VAT (5%) applies to all Orders unless exempt
  • Valid VAT registration certificate required for VAT exemption claims
8. DELIVERY AND SHIPPING
8.1 Delivery Terms

Delivery timelines are estimates and not guaranteed

  • Delivery location must be accessible by standard delivery vehicles
  • Customer is responsible for unloading unless otherwise agreed
  • Delivery within UAE: [typical timeframe]
  • GCC delivery: [typical timeframe]
  • International delivery: By separate quotation
8.2 Shipping Costs
  • Shipping costs are quoted separately unless otherwise stated
  • Customer responsible for customs duties and import taxes for international shipments
8.3 Risk and Title
  • Risk passes to Customer upon delivery
  • Title passes upon full payment receipt
8.4 Delivery Failure

If delivery fails due to Customer’s fault (incorrect address, refusal to accept, etc.):

  • Customer pays redelivery costs
  • Storage charges may apply after [X] days
9. RETURNS AND REFUNDS
9.1 Defective Products
  • Delivery timelines are estimates and not guaranteed
  • Delivery location must be accessible by standard delivery vehicles
  • Customer is responsible for unloading unless otherwise agreed
  • Delivery within UAE: [typical timeframe]
  • GCC delivery: [typical timeframe]
  • International delivery: By separate quotation
9.2 Non-Defective Returns
  • Shipping costs are quoted separately unless otherwise stated
  • Customer responsible for customs duties and import taxes for international shipments
9.3 Refund Processing
  • Risk passes to Customer upon delivery
  • Title passes upon full payment receipt
10. WARRANTY
10.1 Product Warranty

Products are warranted to be free from manufacturing defects for [period from delivery]

  • Warranty excludes:
    Ā  – Normal wear and tear
    Ā  – Misuse or improper storage
    Ā  – Damage from external causes
    Ā  – Modifications or repairs by unauthorized parties
10.2 Warranty Claims
  • Notify us in writing within warranty period
  • Provide proof of purchase and defect evidence
  • We will repair, replace, or refund at our discretion
11. LIABILITY
11.1 Limitation of Liability

To the maximum extent permitted by UAE law:

  • Our liability is limited to the Order value
  • We are not liable for indirect, consequential, or punitive damages
  • We are not liable for business losses, loss of profits, or data loss
11.2 Exceptions
  • Nothing in these Terms excludes liability for:
  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Matters for which liability cannot be excluded under UAE law
12. INTELLECTUAL PROPERTY

All Website content (text, images, logos, designs) is owned by DPLAST or licensors

  • “DPLAST” trademark and logo are protected
  • You may not use our intellectual property without written permission
  • Product images and descriptions may not be reproduced commercially
13. CONFIDENTIALITY
  • Quote information, pricing and specifications are confidential
  • Customer may not disclose confidential information to third parties
  • Confidentiality obligations survive termination of the relationship
14. FORCE MAJEURE

We are not liable for delays or failures due to events beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, civil unrest
  • Government actions or restrictions
  • Strikes or labor disputes
  • Supplier failures
  • Pandemics or epidemics
15. GOVERNING LAW AND DISPUTE RESOLUTION
15.1 Governing Law
  • These Terms are governed by the laws of the United Arab Emirates.
15.2 Jurisdiction
  • Disputes are subject to the exclusive jurisdiction of UAE courts
  • Primary jurisdiction: Abu Dhabi Courts
15.3 Alternative Dispute Resolution

Before resorting to litigation, parties agree to attempt resolution through:

  • Good faith negotiation
  • Mediation (if negotiation fails)
16. AMENDMENTS

We may update these Terms at any time

  • Updated Terms posted on Website with revision date
  • Continued use of Website constitutes acceptance of updated Terms
  • Existing Orders governed by Terms in effect at Order placement
17. SEVERABILITY
  • If any provision of these Terms is found invalid or unenforceable:
  • Remaining provisions continue in full force
  • Invalid provision replaced with valid provision achieving similar purpose
18. WAIVER
  • Failure to enforce any right does not constitute waiver of that right
  • Waiver of any breach does not waive subsequent breaches
19. ENTIRE AGREEMENT

These Terms, together with:

  • Privacy Policy
  • Cookie Policy
  • Order confirmations
  • Constitute the entire agreement between parties and supersede all prior agreements
20. CONTACT INFORMATION

For questions about these Terms: